Blog powered by TypePad

« Ten Top Real ID Complaints | Main

April 20, 2007

ITIL: Moving from Tactical to Strategic

The impending release of the third version of the IT Infrastructure Library has a lot of people talking.

A recent edition of CIO offers  a story by Laurianne McLaughlin that serves as a good primer on the history of ITIL, the current version, and what improvements can be expected when the next version is released in June.

To boil it down, the article talks about ITIL being somewhat pigeon-holed as a best-practices framework for solving specific operational needs, as opposed to a strategic tool for adding business value through improved service delivery.

One of the flaws with the current version of ITIL in the eyes of people like Lee Hayes, vice president of enterprise technologies at SLM, the mortgage lender known as Sallie Mae, is it is "very descriptive, but not prescriptive."

The U.K Office of Government Commerce (ITIL's creator) hopes to remedy complaints like those with the new version. Trimmed down from the current eight books to just five core books, the updated version boasts more real-world examples, best-practice models and metrics - and emphasizes the entire IT lifecycle and ROI issues. The new version also addresses how to apply ITIL principles in outsourced operations, a growing facet of today's IT operations.

According to independent ITIL consultant Malcolm Fry, one of the benefits of implementing an ITIL framework is the ability to get to the bottom of an IT problem. "Looking for root causes is now important - you just can't keep fixing things," he said.

Overall, as George Spalding, a vice president for the consultancy Pink Elephant, stated, "ITIL drives the strategic direction that IT is about services, and it provides a definition of success."

If you are among the more than 97% of organizations that are either considering or are engaged in implementing the ITIL framework, the improvements in the third version should provide the additional guidance necessary to further accelerate your efforts.

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d834520ea169e200d8341d9ce453ef

Listed below are links to weblogs that reference ITIL: Moving from Tactical to Strategic:

Comments

http://search.live.com
If you do not wish to receive similar messages please inform us on it by mail ban.site[dog]gmail.com

Bon marche de Dofus Kamas.achat de Dofus Kamas.le prix moins cher.nous vendons Wakfu kamas ,or de dofus. 24/7 appui-en-ligne et livraison rapide

I've read a very informative book about ITIL - it makes the whope issue perfectly clear. That's the link for downloading - http://www.file.sh/IT+Infrastructure+Library+torrent.html

like your things

This is great stuff. Thanks for posting!

Great information!

wow, this is an nice article this page have really good content and ITIL is really beneficial technology.

www.aypearl.com engaged in wholesale jewelry,handmade jewelry,,discount jewelry,fashion_jewelry_wholesale,fashion jewelry,bridal jewelry,costume jewelry,pearl jewelry,jewelry wholesale,china jewelry supplier,wholesale beads,freshwater pearl jewelry,freshwater pearl jewelry,semiprecious jewelry,gemstone jewelry,turquoise jewelry,shell jewelry,coral jewelry,,swarovski jewelry

www.aypearl.com engaged in wholesale jewelry,handmade jewelry,,discount jewelry,fashion_jewelry_wholesale,fashion jewelry,bridal jewelry,costume jewelry,pearl jewelry,jewelry wholesale,china jewelry supplier,wholesale beads,freshwater pearl jewelry,freshwater pearl jewelry,semiprecious jewelry,gemstone jewelry,turquoise jewelry,shell jewelry,coral jewelry,,swarovski jewelry

New Star provides sales, process consulting, configuration and training for the ITSM suite of applications BMC Remedy, HP Service Desk from Service-now.

well written. so easy to understand!
Thanks for sharing that.
i think this article was a great.

Your site is great and I really appreciate it! I have always enjoyed reading your site.

http://mandarglobal.com/

Thank you very much for the great information.


Thanks
511 tactical

The information contained herein is confidential and is intended solely for the addressee(s). Lincoln, its director, employees and agents, makes no representation and gives no warranty as to the accuracy of this communication and does not accept any responsibility for any errors or inaccuracies in or omissions from this communication (whether negligent or otherwise) and shall not be liable for any loss or damage howsoever arising as a result of any person acting or refraining from acting in reliance on any information contained herein. No reader should rely on this communication as it does not purport to be comprehensive or to render advice. This disclaimer does not purport to exclude any warranties implied by law which may not be lawfully excluded. We have taken precautions to minimise the risk of transmitting software viruses, but we advise you to carry out your own virus checks on any attachment to this e-mail. We cannot accept liability for any loss or damage caused by software viruses.
http://www.roulettesystemwinner.com
http://www.win-online-video-poker.com
http://www.blackjack21onlinestrategy.com

wow gold
wow gold
wow power leveling
wow power leveling
wow power leveling
wow powerleveling
wow powerleveling
wow powerleveling
World Of Warcraft power leveling
World Of Warcraft power leveling
World Of Warcraft power leveling
World Of Warcraft powerleveling
World Of Warcraft powerleveling
World Of Warcraft powerleveling
wow power level
wow power level
wow power level
cheap wow power leveling
cheap wow power leveling
cheap wow powerleveling
cheap wow powerleveling
codeheart article
Warcraft Gold
World of Warcraft Gold
cheap wow gold

Hey buddy! Nice blog that you maintain here.. I just chanced upon your blog surfing the blogosphere. I was thinking.. you could try out some interesting widgets on your page and spice it up with more relevant information. E.g try out the new widget on http://www.widgetmate.com with your relevant keywords

New, maybe interesting, technology for you — http://www.techcrunch.com/2007/04/30/silverlight-the-web-just-got-richer/

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment